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Frequently Asked Questions
What if I have forgotten my pin?
How do I check my loyalty balance?
How do I add a credit card?
On card details , what is a CVV?
How do I find out where I can use a voucher on the App?
How do I redeem a voucher on the App?
An App voucher barcode won’t scan and I am currently trying to redeem the offer, why won’t it work and what can I do?
Does it cost me more to pay with the Vida App?
Can I link my loyalty card to the app and migrate the loyalty points I have gained onto the App?
Why do I not receive the OTP notification after downloading the App?
How do I know my credit card information is safe?
t&c’s: promotions are only redeemable at participating stores | vouchers are limited to one redemption per customer, per participating store | only one promotional voucher can be redeemed per transaction | vida-e cannot be held accountable for lost or expired vouchers | vouchers are available for limited periods as per the validity dates | vida-e reserve the right to amend or stop a promotion at any time | vidalove vouchers are only redeemable once and are not exchangeable for cash in store or change to be given. the full value of the voucher must be spent in one transaction. for this reason we have ensured vouchers are available in denominations of R20, R50, R100 | by signing up and agreeing to the terms and conditions of this app vida-e and third party suppliers from time to time may contact you with offers and promotions | vida-e cannot be held accountable for lost or stolen card information, it is the card holders responsibility to protect their pin at all times. please read the security information on the faq page and keep your pin safe | any competitions run on the vida-e mobile app are limited to the public only and exclude vida-e employees, vida-e business partners and any media partners.