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Get more of Vida

See how easy it is to use our app & get your orders quicker

Pay & Earn

Earn loyalty by paying with card or cash. Burn loyalty by paying with your accumulated loyalty balance.

Find a store

Find your nearest store, to get your vida fix.

Share the #vidalove

Send a gift voucher to anyone in your contacts, even if they don’t have the app.

Share with friends

Share the app with friends to enjoy life & coffee moments together.

FIND A VIDA NEAR YOU

Find all vida stores & promos in your area and ‘shesha’ straight to one!

DOWNLOAD OUR APP FOR ANDROID OR iPHONE

Have a question about our app?

READ OUR FAQ'S HERE +
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HOW DO I SIGN UP?

Answer to be confirmed…

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HOW DO I DOWNLOAD THE APP?

Answer to be confirmed…

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HOW DO I ADD A CREDIT CARD?

As a first time user, you will be prompted with a message “You don’t have a card linked. Would you like to link one now”? Select OK/ Okay. Hold the front of the card displaying your card number and expiry date in front of your phone to scan. If scanning doesn’t work you can manually enter your card details. Once all details have been added confirm and save by entering your 4 digit PIN.

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WHAT IF I HAVE FORGOTTEN MY PIN?

In order to recover your pin go to the home screen where you log in, just below where you enter your mobile number and pin is an icon “ FORGOT PIN”? Click on this, this will then ask you to enter a new PIN, for your safety you will be asked to re-link your credit card details and following this verify with a new PIN and enter an OTP number.

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ON CARD DETAILS , WHAT IS A CVV?

This is the last 3 digits on the back of your card.

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HOW DO I ORDER AGEAD?

Answer to be confirmed…

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WHAT IS THE CLOSEST STORE TO ME?

Answer to be confirmed…

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HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY PLACED?

Answer to be confirmed…

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HOW DO I SEE WHAT ORDERS I HAVE PLACED?

Answer to be confirmed…

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CAN I HAVE MY ORDER DELIVERED TO ME?

Answer to be confirmed…

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WHAT PAYMENT METHODS CAN I USE?

Answer to be confirmed…

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CAN I PAY WITH CASH ON COLLECTION OF MY ORDER?

Answer to be confirmed…

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HOW DO I GET A REFUND ON A FAILED TRANSACTION?

Answer to be confirmed…

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HOW DO I REDEEM A VOUCHER ON THE APP?

Answer to be confirmed…

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WHERE CAN I FIND IN-APP PROMOTIONS?

Answer to be confirmed…

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HOW CAN I SEND VOUCHERS TO FRIENDS & FAMILY?

Answer to be confirmed…

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HOW DO I CHECK MY LOYALTY BALANCE?

Your loyalty balance can be checked on your account home screen once you have logged in, alternatively, you can check your balance once you go to payment methods.

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DOES IT COST ME MORE TO PAY WITH THE VIDA APP?

No there are no extra charges, it is the same as if you paid in store using your credit card.

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CAN I LINK MY LOYALTY CARD TO THE APP AND MIGRATE THE LOYALTY POINTS I HAVE GAINED ONTO THE APP?

Loyalty card points cannot be transferred to the App. We recommend using up the points you have accumulated on your loyalty card and then start using the App to accumulate points going forward. The great thing about the App is that you can now see and manage your loyalty points on your phone.

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WHY DO I NOT RECEIVE THE OTP NOTIFICATION AFTER DOWNLOADING THE APP?

OTP notification issues are usually caused by network connection issues. Please allow for a few minutes to send. If after 15-20 minutes you have still not received the OTP notification then please email your details and phone number to appsupport@caffe.co.za and one of our app technicians will be able to assist.

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HOW DO I KNOW MY CREDIT CARD INFORMATION IS SAFE?

Your card details are encrypted on your mobile device and stored on your phone, at no point are they saved on an external server. Thus you alone have access to your card details and if you forget your pin or your phone gets stolen you will need to add a new pin and re-link your credit card details.

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HOW MUCH LOYALTY DO I EARN WHEN TRANSACTING ON THE APP?

Answer to be confirmed…

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HOW DO I PAY WITH MY ACCUMULATED LOYALTY BALANCE?

Answer to be confirmed…

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HOW DO I GET TECHNICAL SUPPORT IF MY APP IS NOT WORKING?

Answer to be confirmed…